Customer Specifications Specialist
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Job Description
Customer Specifications Specialist coordinating customer specification reviews and quality agreements. Supporting Ingredion’s plant quality, sales, and global document teams across North America and Europe.
Responsibilities:
- Lead and coordinate the customer specification review process with participants from each plant and country
- Provide timely specification reviews to customers in alignment with customer segmentation policy
- Partner with colleagues to ensure timely responses to customer-related inquiries
- Review customer quality agreements with appropriate plants and edit agreements to meet Ingredion quality requirements
- Meet with customers, plant quality, and sales to complete agreements and specification reviews for Europe, USA, and Canada
- Submit regional reviews for global customer review
- Organize and save completed customer specifications and quality agreements in a shared location for retrieval by plant quality and global document teams
Requirements:
- Bachelor’s degree required
- Minimum of 2 years of experience in an operational, technical, or business role
- Plant Quality or Customer quality documentation experience strongly preferred
- Proven commitment to the promotion of a safe work environment
- Proven ability to work with cross functional teams
- Computer experience; Salesforce and SharePoint a plus
- Ability to work and interact with all levels of the Europe, USA, Canada Quality Organization
- Ability to cultivate positive relationships with customers, team members, plants, support functions and functional groups
- Strong planning, organizing and time management skills
- Strong attention to detail and ability to work independently
- Ability to learn quickly, embrace change, multi-task, and prioritize in a high-volume, fast-paced environment
- Fluency in English is required
Benefits:
- AI-enabled tools support parts of the recruitment process, including resume screening and interview scheduling
- Talent Acquisition team reviews all AI-assisted decisions for fairness and compliance
- Relocation available: No
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