Customer Care Representative
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Job Description
Customer Care Representative handling 60–80 daily inbound calls for MTM Health’s transportation-care services. Supporting Hawaii members, clients, and facilities from home.
Responsibilities:
- Serve as the frontline representative and image of MTM Health
- Handle inbound calls from Members, Clients and Facilities
- Perform a variety of tasks that increase in complexity as skills progress
- Handle approximately 60–80 calls per day, with higher volumes on Mondays
- Help remove barriers to care and improve lives in the communities served
Requirements:
- Must currently reside in Hawaii
- 1 year of Call Center experience
- 6 months Customer Service experience
- Basic typing/computer experience with excellent navigational skills
- High speed Internet access such as Cable, DSL or Fiber, with a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps
- Use of wireless and WiFi “air cards” is prohibited
- A quiet space within the home free of distractions, including caretaking of any kind
Benefits:
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401(k) Retirement Plan with Company Match
- FSA and HSA Savings Plans
- Wellness Program with Incentives
- Voluntary & Ancillary Plans
- Pay on Demand
- Paid Time Off and Holiday Pay
- Birthday Holiday
- Maternity/Paternity Leave
- Continuing Education Reimbursement Program
- MTM Perks Discount Program
- Career Development Programs
- Supportive environment with multilingual services available 24/7, 365 days a year
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