Customer Service Representative – Utility Billing
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Job Description
Remote Customer Service Representative supporting natural gas customers with billing, payments, and account issues. Handling inquiries and maintaining accurate utility account information.
Responsibilities:
- Assist customers with questions regarding their natural gas bills and account balances
- Process and assist with customer payments
- Research and resolve account-related issues
- Explain billing information, charges, and payment options clearly
- Update and maintain accurate customer account information
- Handle customer questions and concerns professionally and efficiently
- Follow established procedures and privacy requirements
- Document customer interactions accurately
- Escalate issues when additional assistance or authorization is required
- Provide excellent customer service on every interaction
Requirements:
- Previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
- Strong attention to detail
- Ability to navigate multiple computer systems
- Professional and empathetic approach to customer concerns
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable handling potentially difficult customer interactions
- Must be comfortable cross training on other accounts
- Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY
- Ability to work 9:00am–9:00pm CST, Monday–Friday and every other weekend
Benefits:
- Shift differential: extra $1/hr for nights and weekends
- Paid training, typically 1 week in length
- Full-time, 40 hours
- Benefits eligibility on the first of the month after 60 days
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