Customer Service Representative – Utility Billing
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Job Description
Remote customer service representative supporting natural gas utility customers. Handling billing questions, payments, account research, and account updates for Five Star Solutions.
Responsibilities:
- Assist customers with questions regarding their natural gas bills and account balances
- Process and assist with customer payments
- Research and resolve account-related issues
- Explain billing information, charges, and payment options clearly
- Update and maintain accurate customer account information
- Handle customer questions and concerns professionally and efficiently
- Follow established procedures and privacy requirements
- Document customer interactions accurately
- Escalate issues when additional assistance or authorization is required
- Provide excellent customer service on every interaction
Requirements:
- 1 year of previous customer service, call center, or office experience preferred
- Strong verbal and written communication skills
- Comfortable working with billing and account information
- Strong attention to detail
- Ability to navigate multiple computer systems
- Professional and empathetic approach to customer concerns
- Reliable attendance and punctuality
- Ability to work independently and as part of a team
- Comfortable handling potentially difficult customer interactions
- Must be comfortable cross training on other accounts
- Must reside in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming
- Must be available to work between 9:00am and 9:00pm CST, Monday through Friday and every other weekend
Benefits:
- Shift differential of an extra $1/hour for nights and weekends
- Paid training, typically 1 week in length
- Full-time, 40 hours
- Benefit eligible on the first of the month after 60 days
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