Customer Service – Seasonal
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Job Description
Seasonal customer service representative handling holiday orders for Five Star Solutions’ clients. Answering calls and resolving customer questions remotely using personal equipment.
Responsibilities:
- Answer telephone calls from customers inquiring about clients’ goods and services
- Provide high-quality service with a helpful, professional attitude
- Assist clients with seasonal holiday ordering, from fruit baskets to steaks
- Manage large amounts of inbound or outbound calls in a timely manner
- Address customer questions and concerns through phone, email, and/or chat
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research, and provide solutions or alternatives
- Access company and client resources to accurately handle calls
- Upsell products when opportunities arise
- Switch between tasks without losing efficiency or composure
- Maintain punctuality and attendance at all scheduled times
- Remain positive and professional in customer interactions
- Cross-train as requested
Requirements:
- Previous 3–6 months customer service or customer support experience preferred
- Previous 3–6 months call center or office background experience a plus
- Basic computer skills
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- Must be 18 years of age
- Background check required, applicable with state and federal laws
- Must provide own equipment and workspace
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Intel Core i5-8250U Series processor or greater
- 8GB memory on Windows 10 or higher 64 bits
- Screen resolution of 1280x768 or higher; one monitor required, dual monitors preferred
- USB headset
- Laptop or desktop required; no Chromebooks, netbooks, or tablets
- Up-to-date antivirus software installed and recent scan completed
- Firewall enabled
Benefits:
- Shift differential (extra $1/hr nights & wkds)
- Paid training (typically 1–3 days)
- Opportunity to transition to regular full-time or part-time employment pending attendance, performance, and business needs
- Work-at-home arrangement
- EOE/Veterans/Disabled/LGBT employer
- E-verify program participation
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