Customer Care Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Care Representative resolving customer and tax software inquiries for TP, a global digital business services provider. Supporting customers through phone, email, chat, video, and social media.
Responsibilities:
- Serve as a primary point of contact for clients
- Manage inbound and outbound customer communications
- Connect with customers via phone, video call, email, chat, and/or social media
- Resolve customer questions, issues, and concerns
- Answer product- and software-related questions
- Provide and utilize articles to assist customers with tax questions and calculations
- Apply defined practices, procedures, and policies to troubleshoot product/software issues
- Calmly resolve and de-escalate issues
- Escalate interactions when necessary and appropriate
- Track call-related information for auditing and reporting
- Provide feedback on call issues
- Upsell when required
Requirements:
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Customer service and/or sales experience preferred
- College degree preferred but not required
- Ability to follow established procedures
- Ability to collaborate with team members, supervisors, and support departments
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure
- Ability to work within a structured schedule with a variety of shifts
- Sharp critical thinking skills
- Dedicated workspace near router for hardwired Ethernet connection
- Minimum internet speed of 15 Mbps download and 10 Mbps upload
- ISP latency under 50ms
- Internet connection cannot be satellite, mobile data/hotspots, P2P, or VPN
- Proof of internet speed required
- Must reside in one of the eligible states: Alabama, Florida, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Benefits:
- Medical, vision, and dental health benefits
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- 401(k) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Career advancement opportunities
- Use of personal desktop, laptop, or tablet for work
- Remote work from a quiet and confidential home space
Similar Jobs
Customer Experience Advocate – Insurance Tech Startup
Customer Experience Advocate supporting Jerry.ai’s AI-powered car, home, and motorcycle ownership platform. Handling insurance sales and service calls while improving customer coverage and product experience.
Customer Service Representative
Customer Service Representative managing orders, quotes, customer support, and sales for Cornerstone Building Brands’ exterior building products. Remote role based in Cary, North Carolina.
RCM Customer Service Support Representative – 10am-7pm EST
Patient customer service representative handling billing inquiries and payment plans for Labcorp’s diagnostic healthcare services. Resolving patient questions through high-volume inbound calls.
Customer Support
Customer Support Representative handling complex member, client, and provider inquiries for VSP Vision. Resolving issues across insurance, e-commerce, payments, eligibility, and order support.
Enterprise Support Specialist
Enterprise support specialist resolving restaurant ordering issues for DoorDash’s commerce platform. Managing omnichannel tickets, escalations, and operational improvements for merchant partners.
Customer Care Agent
Customer Care Agent nurturing customer relationships, onboarding, adoption, and retention. Supporting global customer success operations through CRM tools and cross-functional collaboration.
Customer Care Agent
Global Customer Care Agent nurturing customer relationships and driving product adoption in Colombia. Supporting onboarding, retention, risk identification, and account expansion.
Customer Support Specialist
Customer Support Specialist troubleshooting Mize’s AI-driven revenue infrastructure for travel companies. Supporting global customers, operations, and R&D through SQL, logs, and product debugging.
Customer Support Specialist
Customer Support Specialist troubleshooting Mize’s AI-driven revenue infrastructure for travel companies. Supporting global customers through SQL, logs, debugging, and case management.
Customer Service Representative
Customer service representative supporting Capital Blue Cross members, providers, and brokers with health plan inquiries. Researching benefits, claims, billing, enrollment, and customer resolutions remotely.
Client Service and Support Representative, Bilingual
Remote client service representative processing mutual fund transactions and supporting advisors and investors. Fidelity Investments Canada provides mutual fund and ETF management services.
Customer Service Representative
Customer Service Representative managing orders, quotations, customer support, and sales for Cornerstone Building Brands, a North American exterior building-products manufacturer.
Licensed Customer Service Representative
Remote licensed customer service representative serving Liberty Mutual policyholders and agents. Resolving Personal Lines policy issues and supporting customer satisfaction, growth, and retention.
Customer Support Complaints Executive
Complaints Handler investigating and resolving regulated customer complaints for Chip’s savings, investment and pension wealth app. Ensuring fair outcomes and FCA-compliant responses.
Customer Support Representative
Customer Support Representative serving Timeleft users through email, chat, and social media. Supporting the company’s mission to fight loneliness through shared experiences.
Klantenservice Medewerker – Aansprakelijkheidsverzekeringen
Klantenservice medewerker behandelt complexe aansprakelijkheidsdossiers voor Nederlandse verzekeraars. Onderzoekt feiten, polisvoorwaarden en regelgeving en neemt zelfstandig klantbeslissingen.
Player Support Agent, Spanish
Player Support Agent assisting Spanish-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends across gaming projects.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens medical imaging equipment for customers and field engineers. Escalating technical issues, dispatching action plans, and supporting on-site repairs when required.
Support Specialist 3 – Magnetic Resonance
Remote MR support specialist troubleshooting Siemens Healthineers medical imaging equipment. Providing diagnostics, escalation management, customer support, and occasional international repair assistance.
Player Support Agent – English
Remote Player Support Agent supporting players across games, platforms, and communities. Handling tickets, investigating issues, and escalating complex cases for TransPerfect’s global gaming support operations.