Customer Care Specialist
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Job Description
Customer Care Specialist resolving German, Spanish, and English customer issues for Trimble's Transporeon logistics technology platform. Managing support cases and customer improvement initiatives remotely from Germany.
Responsibilities:
- Act as the primary contact for a global logistics network
- Resolve complex issues through tickets and phone
- Analyze and prioritize client inquiries
- Collaborate with specialized internal teams to resolve issues and monitor critical support cases
- Manage customer improvement initiatives
- Drive proactive improvements and own the customer experience
Requirements:
- Fluency in German and Spanish and a strong command of English
- Exceptional soft skills and a customer-centric mindset
- Strong analytical abilities to categorize, prioritize, and resolve support requests
- Excellent communication skills and ability to provide clear, friendly case updates
- Genuine interest in technology and understanding of IT-related topics (bonus)
- Previous experience in a multilingual customer support or helpdesk environment (bonus)
- Passion for problem-solving and entrepreneurial spirit in a fast-paced environment (bonus)
Benefits:
- Full-time compensation and benefits package (specific benefits not listed)
- Opportunity to grow technical expertise
- Collaborative and supportive team culture
- Career development opportunities
- Purpose-driven work with global impact
- Entrepreneurial environment with ownership and initiative
- Accommodation assistance during the application process
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