Customer Delivery Lead
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Job Description
Customer Delivery Lead owning strategic enterprise AI deployments for Salt AI’s regulated life sciences platform. Scoping workflows, directing engineers, and driving customers to production self-sufficiency.
Responsibilities:
- Own strategic enterprise deployments end to end, from initial scoping through production go-live and customer self-sufficiency
- Scope engagements to one or two named workflows with fixed timelines
- Define and document customer self-sufficiency exit criteria before work begins
- Own SOW terms and deal scope boundaries, including declining out-of-scope requests
- Run post-engagement debriefs and feed field learning into product and platform priorities
- Provide leadership, prioritization, and technical direction to Forward Deployed Engineers and Customer Solutions Engineers
- Lead executive communication with customer sponsors throughout the engagement lifecycle
- Stay engaged after go-live on technical outcomes, adoption depth, and scoping the next workflow
- Partner with Sales on expansion while controlling committed scope, timeline, and capacity
- Own the SOW Approval Gate for new and expansion business
- Build reusable delivery patterns, templates, integration components, and reference architectures
- Work with the account’s Executive Advisor to bring domain expertise into scoping and validate outputs
Requirements:
- 5+ years owning complex enterprise technical deployments end to end — as a forward deployed engineer, technical program manager, solutions architect, or delivery lead at a technical consultancy or enterprise software company
- Technical fluency in cloud architecture, APIs, data pipelines, and integration patterns
- Engineering or technical background required
- Demonstrated ability to maintain scope discipline against pressure from senior stakeholders
- Strong written communication and document hygiene
- Executive presence with VP- and C-level customer sponsors at large enterprises
- Comfort with ambiguity
- Preferred: experience with on-premise, VPC, or air-gapped deployments in regulated industries
- Preferred: familiarity with GxP, HIPAA, SOC 2, or similar compliance and validation frameworks
- Preferred: background at a company running a forward deployed engineering model
- Preferred: hands-on experience with AI/ML workflows, model deployment, or agent orchestration
- Preferred: track record turning one-off engagements into repeatable delivery motions
Benefits:
- Competitive salary based on location and experience
- Comprehensive health coverage, including medical, dental, mental health
- Fully remote role
- Collaborating primarily within U.S. time zones
- Inclusive team committed to diverse perspectives
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