Customer Enablement Specialist, Customer Success
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Job Description
Customer Enablement Specialist delivering live training and onboarding support for Parspec's Project Management platform. Collaborating with teams to drive user adoption and success during implementation and go-live phases.
Responsibilities:
- Deliver live customer training sessions during onboarding, rollout, and expansion phases, both onsite and virtually.
- Partner closely with Implementation Leads to align training plans with project timelines, milestones, and go-live events.
- Collaborate with Customer Success Managers to support adoption, reinforce best practices, and ensure a smooth handoff post-launch.
- Lead user enablement during hypercare periods, providing hands-on support and rapid problem resolution.
- Translate customer workflows into clear, role-based training sessions for different user personas.
- Create and maintain training materials, including slide decks, walkthroughs, videos, and in-app guidance.
- Develop and contribute to Parspec’s knowledge base, FAQs, and self-serve documentation.
- Gather feedback from training sessions to continuously improve content, delivery, and onboarding approach.
- Identify common customer challenges or gaps in understanding and proactively recommend improvements to enablement programs.
- Represent the customer voice internally by sharing insights with Product, Implementation, and CS teams.
Requirements:
- 1–3 years of experience in customer-facing roles such as enablement, training, customer success, implementation, or support in a B2B SaaS or technology environment.
- Strong presentation and facilitation skills, with confidence leading live trainings for diverse audiences.
- Genuine passion for teaching, coaching, and helping others learn new systems and workflows.
- Excellent listening skills and the ability to adapt training based on audience needs and feedback.
- Strong problem-solving instincts and the ability to think on your feet during live sessions.
- Willingness to travel frequently (approximately 30–50%) for onsite customer trainings and go-lives.
- Clear written and verbal communication skills with strong attention to detail.
- High energy, curiosity, and a growth mindset.
Benefits:
- Competitive salary and discretionary bonus, plus equity options
- Unlimited PTO policy
- Medical, dental, and vision coverage
- Flexible hybrid work environment
- Regular team offsites and a budget for professional development
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