Client Success Manager – Onboarding
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Job Description
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Responsibilities:
- Oversee your onboarding team and ensure individual and team performance meets expectations
- Manage onboarding timelines across multiple accounts to keep launches on schedule and aligned
- Mentor and support your direct reports, providing strategic guidance and feedback
- Maintain a small portfolio of onboarding clients to stay connected to day-to-day execution
- Collaborate with Sales, Creative, Leadership, Marketing, Campaign, and Client Success teams to ensure smooth handoffs and strategic campaign launches
- Other duties as assigned
Requirements:
- Bachelor’s degree in marketing, business, or related field
- 3+ years of experience in onboarding, client success, or digital marketing leadership
- Proven ability to lead and develop a team while managing your own accounts
- Experience navigating and managing change in a dynamic, fast-paced environment
- Skilled in process creation, cross-functional communication, and workflow optimization
- Demonstrated ability to continuously identify process gaps and proactively offer solutions
- Strong communication, mentorship, and problem-solving skills
- Experience in managing cross-team timelines and priorities
- Proficient in HubSpot and Asana
- Multifamily industry experience is a plus
Benefits:
- 100% company paid health insurance for employees and 50% for dependents
- 100% company paid vision and dental insurance for employees and 50% for dependents
- Company paid short- and long-term disability
- Company paid life insurance
- 10 weeks paid parental leave
- 3-4 weeks paid time off (based on tenure)
- 10 paid holidays
- Company paid 401k contributions that are 100% vested
- Annual cash bonuses based on company and personal performance
- A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
- Monthly fitness reimbursement
- Pet discount plan
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