Customer Success Manager
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Job Description
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Responsibilities:
- Foster strong relationships with clients, ensuring their satisfaction and success
- Manage day-to-day client interactions, providing excellent customer service
- Act as a trusted advisor, helping clients navigate challenges
- Increase visibility and recognition of AVOW in the region
- Develop and execute local marketing strategies
- Leverage technical knowledge to support clients independently
- Collaborate effectively with Sales team and other internal departments
Requirements:
- Strong background in mobile marketing platforms (MMPs)
- Knowledge of attribution models and OEM advertising strategies
- Approximately 3 years of experience in the industry
- Ability to understand and troubleshoot technical aspects of digital advertising
- Fluency in English (Bahasa would be a big plus)
Benefits:
- Learning & Development budget ✨
- Sabbatical policy
- Competitive bonus package
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