Customer Event & Benefit Educator Fulfillment Supervisor
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Job Description
Customer Event & Benefit Education Fulfillment Supervisor leading teams to enhance customer event delivery remotely for Cigna Healthcare. Ensure high-quality support while managing operational processes effectively.
Responsibilities:
- Drive successful customer event delivery by serving as the primary point of contact between the Support Resolution Center and Customer Event Operations.
- Lead, coach, and develop Benefit Education Leads to consistently deliver high-quality customer event support and positive experiences.
- Balance people leadership with hands-on execution by actively performing Benefit Education Lead work and modeling best practices.
- Ensure end-to-end coordination of customer events, including scheduling, logistics, materials, and clear stakeholder communication.
- Strengthen operational alignment by partnering with internal teams and contributing to the ongoing evolution of the Salesforce Field Service Tool.
- Collaborate closely with sales, account teams, producers, vendors, and matrix partners to support seamless customer-facing events.
- Optimize team capacity by planning workloads, aligning resources, and supporting volume shifts across SRC workstreams.
- Resolve complex or non-routine event challenges by escalating thoughtfully and partnering with SRC leadership when needed.
- Promote consistent standards by ensuring adherence to customer event guidelines, timelines, and service expectations.
- Identify opportunities to improve workflows, coordination, and processes that support scalability and efficiency.
- Support reporting and tracking to provide visibility into customer event activity, outcomes, and trends.
- Champion accountability, quality, and continuous improvement across customer event support.
Requirements:
- Minimum of 5 years of experience in customer event coordination, benefit education, customer engagement, or a related operational support role.
- At least 2 years of experience in a supervisory, team lead, or peer leadership capacity.
- Proven ability to lead through influence while also executing work independently.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- Clear, confident written and verbal communication skills.
- Demonstrated success collaborating within a highly matrixed organization.
- Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
- Ability to build trusted relationships and serve as a central coordination and escalation partner.
Benefits:
- medical insurance
- vision insurance
- dental insurance
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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