Customer Experience – Architecture and Engineering
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Job Description
Customer Experience position at Vobi, enhancing client satisfaction in construction tech services. Engage with customers to solve issues and propose operational improvements.
Responsibilities:
- Act as the customer's point of contact via email, phone, or chat
- Serve as the internal focal point for resolving customer-related challenges
- Triage incoming tickets and carefully assess requests, determining whether to escalate to other teams and classifying urgency
- Manage internal communication to minimize response time to the customer
- Assist with operational procedures related to tool implementation for clients
- Build relationships with customers through support, aiming to increase loyalty
- Propose improvements to internal workflows and recommend actions that enhance customer satisfaction and loyalty based on support experience
- Drive the evolution of support processes by leveraging AI
Requirements:
- Minimum of 1 year of customer support experience
- Degree in Business Administration, Architecture and Urbanism, Interior Design, or Engineering
- Willingness to support and assist our customers in resolving problems
- Planning and organizational skills
- Strong analytical, facilitation, and mediation skills
- Ability to work well in a team, with flexibility to adapt to change
- Curiosity and openness to learn and use AI solutions in daily work
Benefits:
- Competitive, market-based compensation
- Opportunity for equity participation
- Relaxed work environment with many growth opportunities and support to develop your career
- Semiannual in-person team events
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities
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