Customer Experience Builder
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Builder enhancing healthcare through the Canvas platform by writing plugins and configuring workflows. Aimed at ensuring customer success and optimizing operational workflows.
Responsibilities:
- Understand the Customer
- Develop a working understanding of each customer's clinical workflows, operational constraints, business model, and strategic goals
- Lead discovery that gets to the actual problem beneath the stated requirement — diagnose before you build
- Map the gap between where a customer is and where they need to be, and design a practical path to get there
- Build the kind of presence in a customer's organization where they're bringing you into the important conversations, not just the support tickets
- Build, Ship, and Iterate
- Write plugins, configure Canvas workflows, and build integrations using Canvas's SDK, AI-assisted development tools (including Claude Code), and other modern tooling
- Get functional solutions in front of customers quickly, learn from how they're actually used, and improve continuously
- Own delivery end-to-end — from initial discovery through production deployment and post-launch stability
- Know when to build it yourself, when to guide the customer to build it, and when to route to another team
- Communicate and Build Trust
- Show up prepared, follow through on commitments, and communicate proactively — customers should not be surprised by delays, scope changes, or technical constraints
- Translate complex technical concepts into plain language for clinical and operational stakeholders, and translate clinical realities into technical requirements for engineers and builders
- Keep internal teams informed with clear, timely updates so nothing falls through the cracks. Ensure other teams are aware of dependencies and are tracking to appropriate delivery timelines
- Navigate the Single-to-Many Tradeoff
- Continuously make the judgment call between going deep on a specific customer's needs and building in a way that will work for others
- Recognize when a workflow, plugin, or solution built for one customer is solving a problem that others share, and make sure that work doesn't stay siloed
- Contribute back to the shared plugin catalog, architectural patterns, and playbooks that make the Customer Experience team and Canvas more effective across all customers
- Contribute to Canvas's public-facing developer experience: documentation, guides/ examples, and patterns that help customers and partners build on Canvas more effectively
- Act as the connective tissue between what customers experience in the field and what gets built into the wider plugin catalog
Requirements:
- A track record of actually owning and shipping solutions, not just designing or coordinating them
- Demonstrated ability to use modern AI-assisted development tools (Claude Code, Replit, Cursor, or similar) to build functional software independently
- Customer-obsessed: the customer's success is personal to you. You don't consider a project done when the ticket is closed — you consider it done when the customer's workflows are genuinely better
- Exceptional communicator: you can explain anything to anyone, build trust in a room full of skeptical clinicians, and hold a deep technical conversation with an engineer — sometimes in the same meeting
- Bias to velocity: your default is to ship something and learn, not to plan something and wait. When others see a blocker, you find a path around it
- Radical ownership: you take end-to-end responsibility for customer outcomes. Problems don't get handed off or escalated as a first move — they get solved
- First-principles thinker: you deconstruct problems to understand what's actually happening rather than pattern-matching to the nearest familiar solution
- Comfortable with ambiguity: you don't need perfect requirements to make progress. You use MVPs and fast iteration to reduce uncertainty rather than waiting for clarity that may never come
- Healthcare technology background preferred, with understanding of clinical workflows and the operational realities of care delivery
- Hands-on experience with Python or similar languages
- Familiarity with FHIR or clinical data standards
- Experience building on top of EMR or health tech platforms
- Experience in a forward-deployed, embedded, or onsite customer role
Benefits:
- Competitive Salary & Equity Package
- Health Insurance
- Home Office Stipend
- 401k
- Paid Maternity/Paternity Leave (12 weeks)
- Flexible/unlimited PTO
Similar Jobs
Head Start Program Support Specialist
Program Support Specialist providing programmatic and analytical support to Head Start initiatives. Ensuring compliance and effectiveness in grant-related tasks and oversight.
Support Specialist
Support Specialist providing empathetic assistance to users of digital wellness products. Analyzing user feedback and optimizing support processes remotely.
Customer Service Agent
Customer Service Agent responsible for supporting B2B clients in the healthcare sector. Involves order management and ensuring high service quality in a remote work environment.
Customer Service Representative
Customer Service Representative assisting members with health insurance inquiries and claims. Handling support via phone, email, and chat while ensuring HIPAA compliance.
Legal Assistant – Case Support Specialist
Legal Assistant providing operational support for client communications and document management. The role entails organization, communication with clients, and management of workflows in a remote environment.
Claims Customer Experience Team Lead
Claims Customer Experience Team Lead at Reserv focused on mentoring and process improvement in customer service operations. Collaborating with claims adjusters and leadership to enhance the claims process.
Customer Support Specialist, English, German, French
Customer Engagement Specialist providing support for a leading Pharma company. Role involves managing inquiries via calls, chats, and emails in a remote setting from Spain.
Customer Support Specialist, English, German, French
Customer Engagement Specialist providing customer support for a leading pharmaceutical company. Requires fluency in English, German, and French, with a focus on healthcare inquiries.
Kundenservice
Join our customer service team in Turkey for a renowned home appliance manufacturer. Handling customer inquiries via phone and email with 100% remote work.
Senior Customer Service Representative
Customer Service Representative managing end-to-end order management chain for Kennametal in Singapore. Collaborating with internal stakeholders to address customer needs and improve service quality.
Customer Service Representative – Aftermarket Auto Parts
Customer Service Representative providing post-purchase support for automotive enthusiasts while working remotely. Engaging with customers to enhance their purchasing experience.
Bilingual Customer Support Representative
Bilingual Customer Support Representative managing high volume customer inquiries via phone, email, and chat. Focus on providing tailored customer experience for French-speaking clients in Canada.
Intermediate/Senior Customer Experience Advocate
Customer Experience Advocate delivering service and support for health inquiries in Texas. Collaborating with stakeholders and providing solutions to enhance customer experiences.
Customer Service, Call Center Specialist – Pharmaceuticals
Customer Service Specialist managing processes for a pharmaceutical client’s vaccine portfolio. Engaging with customers and stakeholders to ensure order accuracy and customer satisfaction.
Customer Service Manager
Customer Service Manager leading the Sales Support department at Dyka Group in Belgium. Managing a team of 10, optimizing processes, and ensuring customer satisfaction.
Customer Service Quality Surge Specialist
Quality Surge Specialist evaluating Customer Service Surge Representatives on child support inquiries. Monitoring CSR performance for adherence to established standards and providing actionable coaching.
Customer Experience Manager
Customer Experience Manager supporting a UK-based employer in designing exceptional customer journeys. Focusing on customer feedback, strategy management, and cross-functional support.
Customer Care Representative – Phone Based
Customer Care Representative assisting customers with inquiries and service requests through phone. Delivering high-quality customer care and maintaining professionalism on behalf of major brands.
Call Center Representative – Customer Support
Hiring service-focused individuals as Customer Service Agents handling inquiries for major brands. Delivering high-quality customer care with schedule flexibility after certification.
Inbound Customer Support Agent
Inbound Customer Support Agent assisting customers with inquiries for major brands through phone, email, and chat. Role entails high-quality customer care and professionalism.