Customer Service, Call Center Specialist – Pharmaceuticals
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Job Description
Customer Service Specialist managing processes for a pharmaceutical client’s vaccine portfolio. Engaging with customers and stakeholders to ensure order accuracy and customer satisfaction.
Responsibilities:
- Manage the processes associated with the order to cash and reverse distribution operations for a pharmaceutical client’s vaccine portfolio.
- Engage with the client’s customer base, trading partners, and other stakeholders to provide order and administrative support while ensuring compliance and accuracy.
- Develop and maintain strong customer relationships to understand and engage with the requirements of the various operational bodies.
- Achieve customer satisfaction through front-line contact with the client’s customers.
- Handle & respond to inbound customer calls within parameters set by customer service levels.
- Responsible for accurate and timely processing of all service center-owned transactions including orders, claims, and returns.
Requirements:
- Excellent English communication skills, spoken and written.
- Minimum of 2 years in a customer service environment preferably a call center.
- PC experience and knowledge of business software required with a concentration in Microsoft applications (Windows, Word, Excel, PowerPoint, Outlook, etc.).
- Experience supporting customers with various e-commerce and ticketing systems.
- Comfortable making inbound and outbound calls.
- Understanding of web navigation and standard browser software (i.e., Chrome and/or Firefox).
- Experience using standard process management methodologies.
- BA or BSc preferred (health/life sciences degree is an asset).
- Experience in the pharmaceutical and/or health/life sciences industry an asset
Benefits:
- Medical
- Dental
- Life Insurance
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