Customer Experience Developer, Microsoft Dynamics 365
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Job Description
Dynamics 365 developer building customer-experience solutions for RTX aerospace and defense. Designing, configuring, and supporting CRM, PowerPlatform, and data-integration solutions.
Responsibilities:
- Envision and document infrastructure and system design specifications using architecture design diagrams, entity relationship diagrams, wireframes, and other visual documentation
- Articulate and solve problems related to system and environmental limitations
- Partner with customers to identify, deploy, and support packaged and custom-developed solutions
- Translate customer requirements into solution designs and implement them using Digital Technology Standard Work
- Develop and configure Microsoft Dynamics 365 Customer Engagement solutions
- Work primarily offsite from home
- Potentially attend select interview steps in person at an RTX office location
Requirements:
- Bachelor’s degree in computer science, Management Information System, Information Technology, or related technical field and 8+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE); OR an advanced degree in computer science, Information Technology, Data Science, or related technical field and 5+ years of hands-on experience developing and configuring Microsoft Dynamics 365 Customer Engagement (CE)
- U.S. citizenship required
- Experience with JavaScript, C#.NET, VB.NET and/or ASP.NET platforms
- Experience with Dynamics 365 CRM, PowerPlatform, SQL, and SharePoint Online
- Experience with DevOps and version-controlled solutions, including Visual Studio, Jira, GitHub, and CRM SDK
- Experience with web API
- Experience managing ETL tools to migrate data between environments, such as SSIS or KingswaySoft
- PowerBI or fundamentals of other data visualization solutions
- Ability to learn unfamiliar technology with ease
- Effective communication in technical-to-business alignments
- Ability to compile customer data into interactive diagrams and reports
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) match
- Flexible spending accounts
- Flexible work schedules
- Employee assistance program
- Employee Scholar Program
- Parental leave
- Paid time off
- Holidays
- Annual short-term and/or long-term incentive compensation programs may be available
- Employee referral award may be available
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