Customer Experience Intern
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Job Description
Customer Experience Internship role at EverCommerce supporting Onboarding, Implementation, and Customer Success teams. Gain hands-on experience with customer experience projects and initiatives.
Responsibilities:
- Support CX Onboarding & Implementation, Customer Success, and Support teams through rotational exposure to core workflows and initiatives
- Assist with documenting and improving CX processes, SOPs, playbooks, and enablement materials
- Help organize, validate, and maintain CX knowledge bases and internal documentation
- Support data collection, reporting, and insights related to customer experience metrics (e.g., CSAT, NPS, case trends, QA themes)
- Collaborate with CX partners on projects related to process optimization, tooling improvements, AI/automation support, and customer journey enhancements
- Participate in CX team meetings, training sessions, and cross-functional working groups
- Conduct research, synthesize findings, and present recommendations for improving customer experience and internal efficiency
- Assist with ad hoc CX initiatives and special projects as business needs evolve
- Prepare and present a final internship project highlighting learnings, outcomes, and recommendations
Requirements:
- Rising juniors and seniors pursuing a bachelor’s degree from an accredited university.
- Applicants to be currently authorized to work in the United States on a full-time basis from June to August 2026.
- Must be willing to commit to a 10-week internship in the Summer of 2026 (June-August) on a full-time basis.
- Positive attitude approaching any task no matter how big/small.
- Effective communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner.
- Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment.
- Willing to travel for Denver, Colorado for the intern kickoff week and possibly the Intern executive presentations.
Benefits:
- Health insurance
- Professional development opportunities
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