Customer Experience Manager
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Job Description
Customer Experience Manager ensuring exceptional interactions for Venue Search clients at BCD M&E. Collaborating with teams to maintain high service standards and client satisfaction.
Responsibilities:
- Champion for making every interaction with our Venue Search clients exceptional
- Partner with teams across the business to turn service standards into reality
- Keep clients smiling from first pitch to post-event high-fives
Requirements:
- Coaching, mentoring, and inspiring teams to deliver outstanding service
- Building strong, trusted relationships with senior client stakeholders
- Managing complex projects from kickoff to flawless delivery
- Spotting opportunities for improvement and turning feedback into action
- Keeping multiple priorities on track with sharp time-management skills
Benefits:
- Flexible Working
- Room to Grow
- Everyone has a voice
- Extensive benefits including healthcare, retirement plans, and education support
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