Customer Experience Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Experience Specialist handling high-volume customer enquiries for HSS Training, a UK and Ireland health and safety training provider. Maintaining accurate bookings and delivering outstanding service.
Responsibilities:
- Handle high-volume calls in a timely manner
- Communicate accurately when handling customer details
- Ensure procedures are carried out promptly so customer bookings and information are accurate
- Represent the company and its values professionally
- Respond to calls, emails, and messages in a timely manner
- Support internal and external customers and exceed customer expectations
- Strive to ensure customer satisfaction and comply with office, safety, and security procedures
- Attend training courses when asked
- Treat internal and external customers professionally and courteously
Requirements:
- Customer-focused problem solver
- Experience in live chat or answering inbound enquiries via telephone
- Ability to plan, organise and prioritise customer queries
- Strong clear communication and ability to deliver results
- Ability to effectively collaborate with colleagues and customers
- High standards of customer service and achieving targets
Benefits:
- 25 days holiday plus bank holidays
- Your birthday off every year
- Healthcare Cashback Plan with money back on dentists, opticians and sports massages
- Flexible and hybrid working
- Free onsite gym at head office
- Training and development opportunities
- Discounts and cashback through our perks platform
- Flexible benefits including Holiday Buy
Similar Jobs
Dutch-Speaking Customer Support Specialist
Dutch-speaking remote customer support specialist serving customers from Portugal. Providing professional assistance and resolving service-related customer enquiries.
Atención al Cliente – Part Time
Agente de atención al cliente remoto para GEA, empresa de servicios asistenciales presente en 16 países latinoamericanos. Atendiendo clientes en turno matutino de media jornada.
Customer Care Representative
Remote Customer Care Representative answering disability and leave-management claims questions for The Hartford insurance company. Initiating claims and documenting customer information while delivering empathetic service.
Customer Care Analyst – Operations
Analyste Customer Care chez Green-Got, institution financière française à impact. Accompagnement des membres, support opérationnel et amélioration des produits et processus.
Italian Speaking Customer Support
Italian-speaking remote customer support expert for Nestlé’s food and beverage products in Bosnia and Herzegovina. Advising customers by phone, email, and chat as a certified Coffee Specialist.
CPC Processor, Customer Support
CPC customer support processor handling healthcare release-of-information inquiries for Datavant, a healthcare data collaboration platform. Resolving calls, documenting cases, and maintaining confidentiality remotely.
Customer Support Specialist – E-Commerce, English
English-speaking customer support specialist answering e-commerce inquiries and interviewing customers. Conducting a six-week US market test to inform expansion decisions.
Car Rental Customer Service – Reservations Coordinator
Remote coordinator handling customer enquiries, quotes, and bookings for Buddle’s car rental client. Managing phone, email, and reservation systems while supporting Australian operations.
Implementation Support Specialist
Implementation Support Specialist supporting SmithRx’s pharmacy benefit management platform during client implementations. Coordinating requirements, project plans, systems data, and go-live activities.
Dutch Customer Support Representative
Dutch-speaking customer support representative assisting international clients by phone, email, and chat. Remote role based in continental Portugal with paid training and career progression.
French Speaking Customer Support
French-speaking customer support expert serving Nestlé food and beverage customers remotely from Bosnia and Herzegovina. Handling phone, email, and chat inquiries as a certified Coffee Specialist.
E-Commerce Customer Support Manager – Minijob
Customer Support Manager für Thirus E-Commerce-Küchen- und Haushaltsprodukte auf Amazon, Otto und im Shop. Planung, Optimierung und Auswertung des Kundenservice über mehrere Kanäle.
Asesor de Atención al Cliente
Asesor de atención al cliente remoto para Partner Service, empresa de telecomunicaciones. Resolución de consultas y problemas, coordinación interdepartamental y mejora continua del servicio.
Atención al Cliente – Remoto, Turno Tarde, Semi Full / Part time
Asesor de atención al cliente remoto para Partner Service, empresa de telecomunicaciones en crecimiento. Atención a clientes en turnos de tarde, con sueldo fijo, bonos y capacitación pagada.
Atencion al Cliente – Asesores, Semi/Full Time
Asesores remotos de atención al cliente para Partner Service, empresa de telecomunicaciones. Atendiendo llamadas de usuarios de Claro y realizando gestión comercial.
Customer Service Team Leader
Customer Service Team Leader guiding remote support teams for a growing specialty coffee and beverage retailer. Coaching associates, managing KPIs, and elevating customer experiences.
Customer Service Associate
Customer Service Associate supporting customers of a growing specialty coffee and beverage retailer. Resolving inquiries across phone, chat, and email for Compass Experience Labs’ BPO team.
Support Specialist – Nonprofit Fundraising Campaigns
Remote donation processor handling inbound calls and pledges for nonprofit fundraising campaigns. Documenting donor information and processing contributions accurately from home.
Customer Service Professional – Multiple Client Programs
Remote customer service professional supporting nationally recognized companies through Virtual Vantage Inc. Handling calls, transactions, reservations, and roadside assistance from a home office.
IT Customer Support Consultant, German/Dutch/Czech
IT Customer Support Consultant providing first-level Service Desk support for DATAGROUP. Resolving and escalating incidents while supporting users in English, German, and Czech or Dutch.