Analista de Customer Onboarding – Júnior
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Job Description
Customer Onboarding Analyst at Neogrid supporting LATAM clients. Engaging users and facilitating implementation and training for technology solutions in retail.
Responsibilities:
- Fazer o levantamento de requisitos junto aos clientes da região LATAM
- Alinhar com os clientes a fim de esclarecer etapas da implantação
- Efetuar mapeamento e entendimento das necessidades do cliente
- Buscar conhecer os padrões de implantação das soluções, entendendo as regras de negócio
- Apoiar tecnicamente o cliente durante a implantação e reportar ao status das suas atividades
- Executar configurações e parametrizações no sistema seguindo o processo de implantação
- Acompanhar a implantação dos produtos junto ao cliente, esclarecendo suas dúvidas na integração
- Realizar treinamentos a público interno e clientes de forma remota e/ou presencial
- Engajar os usuários no uso da solução
- Elaborar documentações, cronogramas, apresentações de kick-off e planos de ações
Requirements:
- Espanhol fluente
- Conhecimento Intermediário em Excel
- Senso de urgência
- Organização e gerenciamento de tempo
- Experiência em atendimento ao cliente
- Boa comunicação escrita e oral
- Trabalho em equipe
- Proatividade
- Curiosidade
- Superior cursando ou completo na área da Tecnologia da Informação, Administração ou áreas afins
- Trabalho em equipe
- Conhecimento em qualquer tipo de ferramenta ERP (será um plus)
Benefits:
- Plano de Saúde
- Plano Odontológico
- Seguro de Vida (todos extensíveis a dependentes legais)
- Auxílio-medicamento, extensível para filhos e filhas
- Vale Transporte ou Auxílio-estacionamento
- Vale Alimentação/Refeição flexível
- Apoiamos o seu bem-estar com Wellhub e TotalPass
- No mês do seu aniversário, você tem direito a um day off, no dia da sua escolha
- Programa de apoio à parentalidade, NeoBaby
- Unico Skill, solução educacional de capacitações externas
- Auxílio-creche
- Licença Parental Estendida de 6 meses para mamães e de 30 dias para papais
- Programa de Indicação, bonificação e muito mais
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