Onboarding Specialist – Environmental Solutions
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Job Description
Onboarding Specialist managing customer relationships and supporting onboarding processes for environmental solutions. Collaborating with internal and external clients to ensure a smooth onboarding experience and customer satisfaction.
Responsibilities:
- The Onboarding Specialist is responsible for managing four key mailboxes: Onboarding, Project Start, Purchase Orders and Invoice Issues.
- Collaborates with both internal and external customers throughout the entire onboarding process.
- Ensures smooth transitions between onboarding phases and provides ongoing support.
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
- Communicate with Credit, Customer Service and Sales regarding new account builds.
- Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements.
Requirements:
- 2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute.
- Customer Service experience and billing experience required --additional perks would be D365, EQAI and Salesforce knowledge.
- High School Diploma - preferred.
Benefits:
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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