Scheduler – Onboarding Coordinator
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Job Description
Scheduler & Onboarding Coordinator for a virtual game-based therapy program for neurodivergent kids. Working remotely to manage onboarding, scheduling, and support for families.
Responsibilities:
- Host new inquiry calls with families (script + training provided)
- Gather key details to help with proper group placement
- Walk families through first steps in our onboarding process
- Coordinate and share welcome call scheduling with the OTA
- Manage weekly scheduling, reschedules, pauses, and cancellations
- Maintain and update our master roster and member placement lists
- Coordinate attendance updates with the Billing Administrator
- Communicate with families regarding schedule changes
- Keep gamertags, usernames, and platform info organized and up-to-date
- Support smooth daily operations across the therapy, admin, and tech teams
- Serve as an approachable contact for parents during onboarding
- Work closely with our OTA Team, Admin and Billing Specialist, and Group Program OT
- Help identify gaps in processes and contribute to ongoing improvements
Requirements:
- Experience in scheduling, customer service, operations, admin, or coordination
- Excellent communication skills — warm, clear, confident
- Comfortable speaking with families and guiding conversations
- Skilled with tech (Microsoft Teams, spreadsheets, calendars, Minecraft, VR)
- Strong organization and ability to manage moving parts
- Calm under pressure and able to pivot when needed
- A collaborative mindset — you love working with a supportive team
- Interest in gaming culture or neurodiversity is a bonus (not required!)
- Background in education, CYCP, healthcare admin, or community programming (preferred but not required)
- Familiarity with Minecraft, Meta Quest, or youth digital platforms (preferred but not required)
- Experience supporting neurodivergent children or families (preferred but not required)
- Remote work experience in a fast-paced environment (preferred but not required)
Benefits:
- Fully remote, engaging and fast-paced work culture
- Supportive interdisciplinary team
- A mission-driven environment where kids thrive through play
- Growth opportunities in operations, leadership, and systems
- Competitive compensation with benefits
- Meaningful work that actually makes a difference
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