Customer Service Associate
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Job Description
Customer Service Associate providing support for claims at Farmers. Responding to inbound inquiries and guiding customers through the claims process.
Responsibilities:
- Responds to inbound telephone inquiries in a Claims Contact Center
- Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
- Provide customers with an explanation of the claim process
- May authorize services such as roadside assistance and rental cars
- Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
- Ensures all customer interactions are clearly and accurately documented in the claim file
- Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks
Requirements:
- Strong verbal communication and active listening skills
- Proficient in both written and spoken English
- Assumes personal accountability for actions and outcomes
- Possesses flexibility to work in a fast paced, dynamic environment
- Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
- Ability to troubleshoot connectivity issues, if needed
- Typing speed of at least 30 WPM with 90% accuracy
- Customer service experience is highly preferred
- Remote contact center experience is a plus, but not required
- High School Diploma or equivalent required
Benefits:
- Competitive salary commensurate with experience, qualifications and location
- Bonus Opportunity (based on Company and Individual Performance)
- 401(k)
- Medical
- Dental
- Vision
- Health Savings and Flexible Spending Accounts
- Life Insurance
- Paid Time Off
- Paid Parental Leave
- Tuition Assistance
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