Customer Service Representative
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Job Description
Customer Service Representative supporting sales and providing service to customers at Border States. Resolving technical inquiries, maintaining reports, and collaborating with sales and marketing teams.
Responsibilities:
- Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers.
- Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participates in the marketing and sale of products and services.
- Resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.
- Works closely with sales and marketing staff to exceed sales and gross profit objectives.
- Provides proactive customer service including order entry, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries as required.
- Provides timely follow-up on customer technical inquiries and requests.
- Maintains Open Order Reports, Billing Block Reports and other necessary reports consistently.
Requirements:
- Minimum of a two-year business/trade degree preferred or the equivalent in work experience.
- Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
- Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.
- Ability to read, write and speak in English preferred.
- Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.
Benefits:
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
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