Pharmacy Support Specialist
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Job Description
Pharmacy Support Specialist processing Central Fill–eligible Auto Refills while collaborating with onsite teams. Delivering exceptional client care and maintaining service levels in a remote role.
Responsibilities:
- Accurately and efficiently process a high daily volume of Central Fill–eligible Auto Refills in Kroll
- Transmit daily Central Fill orders from participating pharmacies to Central Fill for packaging
- Respond promptly to questions from pharmacy teams and clients regarding all aspects of Central Fill prescription processing, delivering exceptional client care and maintaining service levels above industry standards
- Monitor prescription enrollment and complete enrollment where necessary
- Support the Pharmacy Support Specialist Team with answering incoming phone calls and completing all aspects of data entry for inbound faxes
- Setting up clients for Care Plans, Auto Fill, and other organizational standards
- Scheduling appointments for eligible pharmacy services
- Support pharmacy initiatives, clinics, program rollouts, and project implementation in coordination with the Sr. Manager, Pharmacy Solutions
- Manage phone queues, remote data entry, and phone support
- Ensure confidentiality of client records and medical information
- Contribute to a positive, professional, and safe environment for all team members and clients
- Work closely with Managers, Pharmacists, Operations Support Specialists, Operations Managers, and Pharmacy Team Members.
Requirements:
- Minimum 3 years using Kroll Pharmacy Management System (data entry, PEI billing practices, reporting)
- Minimum 3 years in a retail pharmacy environment
- Fast, accurate, and efficient data entry and processing
- Strong customer service skills with a commitment to excellence
- Proficiency in Microsoft Excel and other Microsoft platforms
- Familiarity with PEI formulary
- Ability to work independently and collaboratively in a remote team environment
- Must have a private dedicated workspace available in your home i.e. home office
- Flexibility to support organizational needs as required.
Benefits:
- Annual fitness membership subsidy
- Access to mental health support and other counselling
- Competitive benefits package including health, dental and life insurance
- Drug coverage
- Pension plan that matches up to 4% of your contributions
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