Support Specialist 3 – Magnetic Resonance
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Job Description
Remote Support Specialist providing technical support to customers and engineers for Siemens MR equipment. Responsible for troubleshooting, resolving technical issues, and assisting with on-site repairs.
Responsibilities:
- Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR equipment.
- Dispatch notifications to CSE's and provide quality action plans
- Use remote diagnostics to troubleshoot and resolve technical issues
- Follow escalation process and communicate with HSC/QIB to drive solutions.
- Travel to assist with on-site repair of customer equipment as required.
- Provide feedback to the factory regarding system performance
- Be willing to work 2nd shift and work On-call when necessary
Requirements:
- Associates degree or 2 years of vocational technical training required.
- More than 8 years’ experience working on MR systems
- Ability to troubleshoot and fix problems remotely using Siemens Remote Services
- Good communication skills
Benefits:
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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