User Support Representative
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Job Description
User Support Representative assisting users on Endossed's payment platform through chat and email. Collaboration with the tech team for problem resolution and supporting user success.
Responsibilities:
- Responding to requests via our direct chat in the application (Intercom)
- Responding to emails sent by users complaining or wanting help (Gmail)
- Creating content to automate the process of supporting users (blogs, videos, help documents)
- Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc
Requirements:
- Experience with user support
- Amazing human beings who are hustlers and laugh in the face of adversity
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