Freelance Customer Service Officer
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Job Description
Customer Service Officer supporting Singapore customers through email, live chat, and phone calls. Ensuring excellent customer satisfaction and product support while working remotely.
Responsibilities:
- Respond to customer inquiries and provide accurate information and assistance
- Troubleshoot and resolve customer issues related to our products
- Ensure timely and effective communication with customers
- Collaborate with internal teams to address customer concerns and provide feedback for improvements
- Maintain thorough knowledge of our products, promotions, and company policies
Requirements:
- Fluent in both English (Both written and speaking)
- Previous experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to multitask and work well under pressure
- Attention to detail and problem-solving skills
- Proficient in using customer service software and tools
- Reliable internet connection and appropriate work-from-home setup
- Data Entry and Management
- Social Media Moderation is a plus.
Benefits:
- GY differential pay.
- Holiday differential pay.
- Incentives
- Annual Bonus
- Paid leaves (Annual, Medical, and Birthday)
- Salary may increase after 3 and 6 months! (Depending on performance)
- Freelancing job, hence, a permanent work-from-home set up.
- Great work culture!
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