Customer Service Manager
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Job Description
Customer Service Manager overseeing client relationships and logistics operations at DSV. Responsible for staff management and improving service delivery in a fast-paced environment.
Responsibilities:
- Manages and builds the relationship with the clients at the site level.
- Oversees the work and output of any Team Leaders in the department.
- Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process.
- Provides guidance to staff and assigns task to Customer Service staff.
- Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
- Fosters career development, best practices, and optimal morale in the organization.
- Relays consistent issues to the General Manager in a timely and efficient matter.
- Coordinates staffing of CS department.
Requirements:
- Must have a high school diploma or general education degree (GED).
- 2 years’ experience in a leadership role involving customer service or equivalent combination of education and work experience.
- Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Benefits:
- DSV is an equal employment opportunity employer.
- Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
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