Customer Service Representative – Administration, Finance
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Job Description
As Inhouse Consultant for Infoma ERP, support users in financial accounting. Analyze customer inquiries and provide solutions while ensuring a quality service experience.
Responsibilities:
- First point of contact for users of our Infoma software modules in the area of financial accounting
- Analyze and classify customer inquiries and document reports in the ticketing system
- Handle general customer queries and resolve them via remote diagnosis with guidance
- Gather all data and information for more complex issues and prepare them for escalation to the next support level
Requirements:
- Vocational training or degree in business administration, public administration, or tax-related fields — or equivalent practical experience
- Excellent communication skills
- Customer-focused and friendly demeanor
- Attention to detail, commitment, and eagerness to learn
Benefits:
- Ongoing training and development opportunities
- Flexible working hours
- Performance bonuses and employment covered by collective bargaining agreements in a secure, stable, and growing industry environment
- Participation in the company's employee share program, including subsidies for free shares and support for company pension schemes
- Flexible working models (e.g., part-time, flexitime, trust-based working hours, 4-day week, etc.)
- Option for remote/mobile working
- Employee discounts with over 700 well-known providers
- State-of-the-art work equipment (laptop, smartphone)
- Free beverages and fresh fruit
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