Customer Service Representative
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Job Description
Customer Service Representative ensuring service excellence in managing Residential Earthquake policies for producers. Communicating effectively via phone and email in a high-volume environment.
Responsibilities:
- Ensure that the highest standard of service to our producers is met
- Be extremely knowledgeable in all Residential Earthquake policies and endorsements and be able to answer technical questions about those products
- Process policies and endorsements accurately and timely in the system while adhering to the underwriting guidelines
- Receive and apply insured payments to accounts per established guidelines and standards
- Communicate via phone and email, this position is on a phone loop 100%
Requirements:
- Ability to multi-task in a fast paced environment
- Ability to take high volume of phone calls and/or emails
- Ability to work a schedule of 8:00 a.m. to 5:00 p.m. pacific standard time; Monday through Friday and show up at scheduled time due to call center like environment, phone lines open at 8:00 a.m.
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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