Licensed P&C Customer Service Representative

Posted 1hrs ago

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Job Description

Licensed P&C customer service representative handling policy and billing support for TEKsystems. Resolving service issues and policy updates remotely with no sales responsibilities.

Responsibilities:

  • Respond to inquiries from customers and agents
  • Provide clear, accurate, and efficient support on property and casualty policy and billing matters
  • Handle service issues
  • Document customer needs
  • Complete policy updates requiring an active insurance license
  • Support customers and agents through inbound and outbound communication channels
  • Provide customer service with no sales responsibilities

Requirements:

  • Must have an active P&C or Personal Lines license with no active appointments
  • Must have a verifiable HS Diploma or GED
  • Must be available for Monday-Friday training/nesting hours for 14 weeks: either 8:00am–5:00pm or 10:00am–6:30pm EST
  • After training, must be available Monday-Sunday for any 8-hour shift between 7:00am–8:00pm EST
  • Bilingual Spanish is associated with the bilingual pay rate

Benefits:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital coverage
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)