Senior Customer Service Representative
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Job Description
Remote customer service representative supporting Group Life & Disability claims for TEKsystems. Providing claim information, documenting activity, and assisting callers in a high-volume call center.
Responsibilities:
- Provide timely, accurate, and customer-focused information regarding disability, life, and leave claims
- Solicit required information from callers and external sources to complete claim documentation
- Enter detailed, accurate summaries into the claim system while speaking with customers
- Process incoming documents with high coding accuracy and distribute appropriately
- Issue claim acknowledgment correspondence promptly
- Meet or exceed call center metrics and remain compliant with operational standards
- Demonstrate empathy, professionalism, and genuine care in customer interactions
- Anticipate customer needs and take proactive steps to assist
- Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D
Requirements:
- 2–3+ years of customer service experience (call center or face-to-face)
- Experience in financial services, healthcare, or insurance strongly preferred
- Bachelor’s degree may be considered in lieu of experience
- Strong data entry skills (7,000+ KPH)
- High school diploma or college degree
- Excellent verbal communication and proficient writing skills
- Ability to multi-task, prioritize, and work under pressure
- Comfortable working on a computer and phone throughout the day
- Basic to moderate Microsoft Office skills
- Bilingual candidates are a plus
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
- Contract-to-hire opportunity with strong potential for long-term growth
- Career growth opportunities into claims, operations, underwriting, or leadership roles
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