Customer Service Representative – Student Outreach
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Customer Service Associate handling calls, chats, and texts for IonTuition’s student-loan clients. Documenting interactions, resolving inquiries, and meeting service KPIs.
Responsibilities:
- Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals
- Provide timely, accurate, and professional assistance on all inquiries
- Document and update customer information in the CRM system
- Follow escalation procedures and company policies to ensure resolution
- Maintain compliance with all federal, state, and client requirements
- Apply training materials effectively and share knowledge with team members
- Meet or exceed all performance metrics and KPIs
- Contact students on behalf of IonTuition's clients
Requirements:
- Reliable internet connection
- Ability to establish and maintain rapport through effective communication and timely follow-up with customers
- Attention to detail
- Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
- Self-starter with a great degree of internal motivation
- Ability to operate and navigate various technical devices and systems
- Ability to troubleshoot common computer issues
- High school or equivalent
- Must be authorized to work in the U.S.; IonTuition participates in E-Verify
Benefits:
- Medical Benefits through BCBS
- Dental Benefits through DeltaDental
- Vision Benefits through DeltaVision
- Flexible Spending Account
- Short and Long term disability
- Life Insurance
- 401(k)
- Advancement opportunities
- Work from home
- Company provided equipment
Similar Jobs
Retirement Plan Administration Support Specialist
Retirement plan software support specialist helping U.S. administrators resolve calculation, compliance, and functionality questions. Collaborating with development teams to test improvements and regulatory updates.
Retirement Plan Administration Support Specialist
Retirement plan software support specialist helping U.S. administrators resolve complex calculations, compliance questions, and software issues. Collaborating with developers to test improvements for CalcAir’s retirement administration platform.
Sales Support Representative
Sales Support Representative supporting merchant onboarding and customer inquiries for CCBill, an online payment services provider. Maintaining prospect data and coordinating Sales, Underwriting, and Partner teams.
Customer Care Agent – Digital Branch, Bilingual (German, English, Spanish)
Bilingual Customer Care Agent supporting SIXT rental customers through reservations, verification, and digital pick-up. Providing 24/7 multilingual service by phone, email, and video.
Airline Customer Support Specialist
Airline customer support specialist assisting travelers via phone and chat. Remote within Bulgaria, resolving travel issues for a leading airline through Sutherland.
Consumer Support Representative
Consumer Support Representative resolving billing, browser, phone, email, and chat issues for CCBill, a global online payment services provider. Supporting customers during Serbia night shifts.
Customer Experience Specialist, Part-Time Contract
Part-time Customer Experience Specialist resolving email, account, product, and technical tickets for Sortly’s visual inventory management platform. Escalating issues and troubleshooting customer problems remotely.
Payroll Tax Support Specialist
Payroll tax support specialist resolving U.S. employee payroll inquiries for a tech-enabled managed services provider. Managing Workday cases, tax questions, and payroll communications.
Client Support Specialist
Client Support Specialist for BetterRX, a healthcare SaaS company connecting patient care teams. Handling hospice and pharmacy support, troubleshooting, training, and ePrescribing setup.
Customer Service Representative
Remote customer service representative supporting CVS Health members through calls, email, troubleshooting, and referrals. Advocating for mental wellness in a 24-hour healthcare call center.
French-Speaking Customer Experience Specialist
French-speaking customer experience specialist supporting guest and landlord inquiries for The Flex’s global rental platform. Managing bookings, issue resolution, and service improvements through PMS and digital support tools.
Customer Experience Manager
Customer Experience Manager managing school-district transportation partnerships for Zūm’s technology-enabled student mobility platform. Driving district satisfaction, operational execution, renewals, and platform adoption.
Customer Support Representative
Customer Support Representative supporting FL3XX business aviation SaaS users across North America. Processing tickets, managing accounts, and troubleshooting software issues remotely.
Bilingual Spanish Customer Service Representative
Bilingual Spanish customer service representative supporting individuals remotely. Connecting people to emergency shelter and resources through call center systems.
Customer Experience Associate I
Remote customer service associate supporting Conduent’s Iowa Medicaid program. Providing telephone assistance, documenting enrollment activity, and guiding applicants through program requirements.
L1 Hosting Tech Support Agent
L1 hosting support agent troubleshooting WordPress websites and hosting environments for LevelUp’s technology-company clients. Resolving customer issues through live chat, Zendesk, DNS, SSL, MySQL, and Linux tools.
Atención al Cliente
Asesor de ventas remoto para nueva compañía telefónica en Lima. Contactando clientes, brindando asesoría y cerrando ventas para Konecta.
Atención al Cliente - Part Time
Part-time customer service role working from home for Konecta, Peru’s customer-experience company. Handling customer interactions with fixed salary and commissions.
Atención al Cliente
Agente remoto de atención al cliente Claro HFC para MDY, empresa BPO de telecomunicaciones. Resolución de consultas en turnos rotativos AM o PM.
Customer Service Expert, English B2
Remote English B2 customer service representative supporting customer inquiries and solutions. Joining Teleperformance, a global omnichannel customer-experience services provider.