Sales Support Representative
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Job Description
Sales Support Representative supporting merchant onboarding and customer inquiries for CCBill, an online payment services provider. Maintaining prospect data and coordinating Sales, Underwriting, and Partner teams.
Responsibilities:
- Assist members of the sales team by handling remote interactions with customers
- Respond to customer inquiries and help resolve issues
- Develop a deep understanding of internal processes
- Build relationships with internal teams and key contacts within the group of companies
- Serve as a bridge between Sales, Underwriting, and Partners
- Maintain databases of prospect information
- Track merchants throughout the sales team’s pipeline
- Resolve issues and concerns regarding new applications using knowledge of policies and onboarding requirements
- Manage correspondence between internal CCBill teams and merchants
- Monitor customer accounts throughout the onboarding process
- Provide data and reports to assist internal teams
- Perform other duties as assigned
Requirements:
- High school degree or equivalent education
- Sales experience preferred, but not required
- Demonstrated ability to research and solve problems quickly
- Ability to interface effectively with different levels of employees and management
- Ability to multitask
- Proven ability to prioritize and complete interdepartmental tasks in a timely fashion
- High degree of professionalism
- Excellent verbal and written communication skills in English
Benefits:
- Weekends off
- Monday–Friday schedule
- Rotating 2-week schedule with 9am–5pm and 5pm–1am CEST shifts
- Opportunity to work on existing and new products and features
- Great working environment
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