Customer Service Representative, Vietnamese/English
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Job Description
Customer Support Representative for Helpware focusing on inbound and outbound customer service communications in both English and Vietnamese. Collaborating with teams to ensure customer satisfaction and resolve inquiries.
Responsibilities:
- Working shift in between 8 am to 8 pm CST (40 hours per week).
- Inbound & outbound calls.
- Collaborate with core team members and department heads to navigate customers' needs and deliver optimal results.
- Build strong relationships and practice customer advocacy.
Requirements:
- High school diploma or equivalent.
- 1+ year of customer service experience in a fast-paced environment.
- Bilingual in English and Vietnamese.
- Prior overnight and 3rd shift work experience (preferred).
Benefits:
- $22 USD per hour.
- Work from home.
- Computer equipment.
- Great culture.
- Growth opportunities.
- Attendance bonus (subject to change).
- Referral bonus (subject to change).
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