Customer Service Specialist, Microsoft Dynamics 365
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Job Description
Join IRIUM as a Microsoft Dynamics 365 Customer Service expert. Contribute to stable projects requiring deep understanding of customer service tools and techniques.
Responsibilities:
- Participar en proyectos estables de Microsoft Dynamics 365 Customer Service.
- Colaborar con equipos para gestionar y optimizar servicios al cliente en el entorno de Dynamics 365.
- Desarrollar soluciones técnicas utilizando los conocimientos de APM SDK y Copilot Service Workspace.
Requirements:
- Experiencia demostrable en Microsoft Dynamics 365 Customer Service (mínimo 6 años)
- Conocimiento de Copilot Service Workspace (Mínimo 3 años)
- Experiencia en Dynamics 365 Channel Integration Framework (Mínimo 3 años)
- Experiencia práctica con Microsoft APM SDK (mínimo 3 años)
- Programación en JavaScript (mínimo 6 años)
- Experiencia trabajando bajo metodologías ágiles (mínimo 3 años)
- Inglés B2 (excluyente)
Benefits:
- Retribución flexible: tickets restaurant, seguro médico y tickets guardería.
- Acceso ilimitado a formación tecnológica puntera en modalidad barra libre.
- Club de beneficios para empleados con descuentos directos y miles de ofertas en marcas, hoteles, agencias de viaje, cines, ropa...
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