Customer Services Portal Specialist
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Job Description
Customer Services Portal Specialist at Philips supporting scalable service operations and driving improvements for user adoption. Requires experience with Salesforce customer communities and operational workflows.
Responsibilities:
- supports the execution and continuous improvement of scalable service operations
- assists with pilots and test runs
- monitors workflow effectiveness
- helps drive operational improvements
- ensures compliance with country-specific regulations
Requirements:
- 2+ years of experience configuring customer users
- experience using PPSU permissions
- knowledge of administration of Salesforce customer communities and users
- high school diploma
- ability to perform minimum Physical, Cognitive and Environmental job requirements
Benefits:
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
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