Customer Success Analyst – Civil Engineering and Architecture
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Job Description
Customer Success Analyst focusing on enhancing client experiences at Vobi, a construction tech platform. Driving customer engagement and onboarding in a digitally evolving industry.
Responsibilities:
- Ensure the best experience for clients, from onboarding through daily adoption, providing proactive guidance for optimal use of the platform
- Conduct onboarding, follow-up routines, and communications with our new clients
- Support the product team in the continuous improvement of the platform by collecting client feedback and identifying ways to increase engagement and delivered value
- Monitor KPIs and prevent churn within the customer portfolio
Requirements:
- Bachelor’s degree in Civil Engineering or Architecture
- Excellent verbal and written communication skills
- Investigative and curious mindset for problem solving
- Empathy to understand and guide clients
- Strong organizational and time-management skills
- Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
Benefits:
- Competitive market-based compensation
- Opportunity for equity participation
- Relaxed work environment with many growth opportunities and support for career development
- Semiannual in-person company events
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities
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