Customer Success Analyst – Civil Engineering, Architecture
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Job Description
Customer Success Analyst ensuring great client experience from onboarding to daily use of the platform for civil construction SaaS solutions. Focused on improving engagement and preventing client churn.
Responsibilities:
- Ensure the best experience for clients from onboarding to daily adoption by providing proactive guidance for optimal platform use;
- Conduct onboarding, ongoing follow-ups, and communications with our new clients;
- Assist the product team in the platform’s continuous improvement by collecting client feedback and identifying ways to increase engagement and delivered value;
- Monitor KPIs and prevent churn within the client portfolio.
Requirements:
- Degree in Civil Engineering or Architecture
- Excellent verbal and written communication skills
- Investigative and curious mindset for problem solving
- Empathy to understand and guide clients
- Strong organizational and time-management skills
- Previous experience in customer experience operations, preferably in technology or SaaS companies (preferred).
Benefits:
- Competitive market-based compensation
- Opportunity for equity participation
- Relaxed work environment with many growth opportunities and support to develop your career
- Semiannual in-person company gatherings
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities
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