Customer Success Analyst – Onboarding, Civil Engineering, Architecture
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Job Description
Customer Success Analyst improving client experiences in the construction industry at Vobi. Focus on onboarding, product feedback, and enhancing client engagement strategies.
Responsibilities:
- Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform
- Conduct onboarding, follow-up routines, and maintain communication with our new customers
- Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value
- Monitor KPIs and prevent churn across the customer portfolio
- Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.
Requirements:
- Bachelor's degree in Civil Engineering or Architecture
- Previous experience in customer experience operations, preferably in technology or SaaS companies (a plus)
- Excellent verbal and written communication skills
- Investigative, curious mindset for problem-solving
- Interest in and familiarity with AI and automation tools, using them day-to-day to increase productivity and improve processes
- Empathy to understand and guide customers
- Strong organizational and time management skills.
Benefits:
- Competitive salary aligned with market rates
- Opportunity for equity participation
- Relaxed work environment with many growth opportunities and support to develop your career
- Semiannual in-person company gatherings
- Gympass
- Birthday day off
- Remote and flexible work
- Freedom to propose new ideas and take on significant responsibilities.
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