Customer Success Analyst
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Job Description
Customer Success Analyst at a startup providing operational solutions, supporting clients in their daily operational interactions and ensuring service quality across stakeholders.
Responsibilities:
- Resolve client tickets within agreed SLAs
- Support clients with daily questions related to service levels, operations, and general issues
- Identify communication and visibility gaps and report insights to the internal team
- Analyze Power BI reports and other systems to respond to client inquiries
- Interact with internal teams and external partners, including warehouses, carriers, systems, and freight forwarders, to ensure accurate and timely solutions
Requirements:
- Fluent English (spoken and written)
- At least 2 years of experience in customer service and/or supply chain
- Strong organizational, communication, and problem-solving skills
- High attention to detail and ability to manage multiple priorities
- Proactive, collaborative, and adaptable professional profile
- Interest in working with multiple clients and retailers across different countries
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