Customer Success Coordinator
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Job Description
Customer Success Coordinator helping Allego customers adopt its revenue enablement SaaS platform. Supporting configurations, training, troubleshooting, and customer success initiatives.
Responsibilities:
- Partner with Customer Success Managers to support customer adoption initiatives and success plans
- Develop expertise in the Allego platform and help customers configure features for enablement initiatives
- Manage customer and CSM execution requests through an intake process
- Lead customer-facing configuration sessions, office hours, and platform training
- Partner with Allego Support and internal teams on technical troubleshooting or escalation
- Deliver scoped Success Acceleration Services engagements with hands-on configuration and execution support
- Oversee a portfolio of Digital customers and provide reactive support for feature and use case adoption
- Maintain accurate customer activity, request, and outcome records in Salesforce and ChurnZero
Requirements:
- 1–2+ years of professional experience in customer service, customer success, or account management preferred
- Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform
- Curiosity and ability to quickly learn products, workflows, and customer use cases
- Strong organizational and project management skills
- Ability to manage multiple CSM and customer requests and priorities simultaneously
- High ownership, responsiveness, and follow-through with customers
- Exceptional attention to detail and commitment to high-quality work
- Strong written and verbal communication skills
- Confidence interacting directly with customers
- Experience with Google Workspace, Slack, Salesforce, and ChurnZero is a plus
Benefits:
- Secure payments
- Access to benefits packages, including health benefits
- Fully remote work
- Salary paid in local currency
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