Customer Success Coordinator – Customer Service
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Job Description
Customer Success Coordinator managing customer relationships remotely. Engaging with customers proactively and collaborating with teams to enhance satisfaction.
Responsibilities:
- Customer Success Coordinator managing customer relationships in a remote setup
- Follow up proactively on customer inquiries and issues with clear communication
- Organize and track daily activities related to customer support and engagement
- Collaborate with internal teams to ensure high standards of customer satisfaction
Requirements:
- 3+ years in a U.S.-facing, outbound-driven customer service role
- 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
- 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control
- 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
- 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
- 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)
- Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
- 2+ years of direct impact on customer retention or revenue outcomes
- 1+ year of experience working with U.S. franchises, home services, or service-based businesses
- Personal computer and reliable internet connection
- Ability to handle calls during your shift
- All tools (email, CRM, internal platforms) are provided by the company.
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