Customer Success Engineer – Database
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Job Description
Customer Success Engineer delivering exceptional support for cloud infrastructure and databases at DigitalOcean. Collaborating with customers to optimize performance and troubleshoot issues in the cloud environment.
Responsibilities:
- Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse
- Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
- Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
- Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations
- Analyze customer architectures to identify improvement opportunities and recommend best practices
- Participate in incident response and on-call rotations to support critical customer issues
- Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement
- Advocate for customer feedback to influence product improvements and platform enhancements
- Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality
- Use monitoring and observability tools to diagnose performance bottlenecks and system behavior
Requirements:
- 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
- Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse)
- Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
- Understanding of database fundamentals including backups, replication, indexing, and performance tuning
- Strong troubleshooting skills across application, database, and infrastructure layers
- Customer-first mindset with a passion for solving technical problems and delivering great support experiences
- Effective communication skills with the ability to explain technical concepts clearly
- Ability to work both independently and collaboratively in a fast-paced environment
Benefits:
- Competitive salary
- Flexible time off policy
- Employee Assistance Program
- Local Employee Meetups
- Reimbursement for relevant conferences, training, and education
- Access to LinkedIn Learning's 10,000+ courses
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