Technical Customer Success Manager – Workload Automation
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Job Description
Technical Customer Success Manager ensuring successful customer engagement and solution optimization. Focus on long-term relationships and value delivery for enterprise clients in work automation.
Responsibilities:
- Zentrale technische und strategische Ansprechperson für einen definierten Kundenstamm im Enterprise Umfeld.
- Langfristige, vertrauensvolle Beziehungen zu den Ansprechpartnern auf Kundenseite aufbauen.
- Erfolgreiche Einführung, Nutzung und kontinuierliche Optimierung der Lösungen ANOW! Automate und ANOW! Observe.
- Regelmäßige Service Reviews, Health Checks und strategische Abstimmungen mit deinen Kunden durchführen.
- Frühzeitige Erkennung von Optimierungspotenzialen, Performance Verbesserungen und mögliche Risiken.
- Identifizieren von Cross-Sell und Up-Sell Potenzialen auf Basis der Kundenentwicklung und sich verändernder Anforderungen.
- Kundenfeedback in konkrete Anforderungen und Impulse für Product Management und Engineering übersetzen.
- Hohe Kundenzufriedenheit in enger Zusammenarbeit mit Support, R&D, Product Management und Sales sicherstellen.
- Unterstützung der Kunden bei der Umsetzung von Best Practices in den Bereichen Workload Automation, Observability, DevOps und Cloud Technologien.
- Begleitung der Kunden bei der Erweiterung von Use Cases, Integrationen und der unternehmensweiten Nutzung der Lösungen.
Requirements:
- Abgeschlossenes Studium der Informatik, Informationstechnologie oder in einem vergleichbaren Bereich oder entsprechende praktische Erfahrung.
- Mehrjährige Erfahrung im Customer Support, Customer Success Management oder in einer vergleichbaren Rolle im Enterprise Software Umfeld.
- Grundlegende Kenntnisse in Cloud Plattformen wie AWS, Azure oder GCP sowie in Container Technologien wie Docker, Kubernetes, EKS, GKS oder AKS.
- Solides Verständnis von IT Architekturen, insbesondere in den Bereichen Netzwerke, Server, Datenbanken und Cloud Computing.
- Fundierte Kenntnisse in IT Sicherheitstechnologien sowie in gängigen Sicherheitsstandards und Best Practices.
- Idealerweise technische Expertise in Automic, Control M oder Airflow, einschließlich Architektur, Agents, APIs und Integrationen.
- Erfahrung mit Observability Plattformen wie Grafana, Dynatrace, Datadog oder vergleichbaren Tools ist von Vorteil.
- Sehr gute schriftliche und mündliche Kommunikationsfähigkeiten sowie ausgeprägte Präsentationsfähigkeiten.
- Verhandlungssichere Deutsch- und Englischkenntnisse.
Benefits:
- Keine Angaben zu den Zusatzleistungen
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