Customer Success Engineer
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Job Description
Customer Success Engineer at LumApps guiding clients in integrating their platform with existing IT infrastructures. Collaborating with Product and Engineering teams to meet client needs.
Responsibilities:
- Guide enterprise clients through the technical setup of LumApps, ensuring seamless integration with their existing IT infrastructure.
- Use Python to automate data migrations, develop custom scripts for API interactions, and build bridges between LumApps and third-party tools.
- Collaborate closely with the Product and Engineering teams to advocate for client needs, providing feedback on API documentation and feature requests.
- Translate business requirements from HR or Communication departments into technical specifications and scalable solutions.
Requirements:
- Strong proficiency in Python for automation and data manipulation.
- Solid understanding of Web technologies (HTML/CSS, JavaScript/React) and how modern SaaS architectures function.
- Extensive experience working with REST APIs, authentication protocols (OAuth, SAML), and webhooks.
- Familiarity with the Google Workspace or Microsoft 365 environments is a significant plus.
- Native or bilingual proficiency in French and professional fluency in English (LumApps is a global company).
- Ability to explain complex technical concepts to non-technical stakeholders (HR, Comms) with empathy and clarity.
- Comfortable working in a fast-paced SaaS environment where the product evolves rapidly.
- Proactive in identifying potential bottlenecks for the client before they become critical issues.
Benefits:
- Hybrid work model – 2 days at the office, 3 days remote
- RTT days – ~10 extra days off per year
- Meal vouchers (SWILE) + free snacks & coffee
- Yoga classes - Take a mindful break in our Paris office
- Supportive parental leave and family moments — yes, even a Christmas party for your kids !
- Health insurance (ALAN) – 60% covered + full life & disability cover
- Afterworks, team celebrations & seasonal parties
- Equipment of your choice
- French & English lessons , professional development & access to Leeto CSE
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