Technical Customer Success Manager
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Job Description
Technical Customer Success Manager at Modash managing API customer relationships and growth. Onboarding customers and collaborating across teams for success in the creator economy.
Responsibilities:
- Own your portfolio of accounts.
- Onboard new customers.
- Collaborate with Product, Sales, Support and Marketing.
Requirements:
- You’ve worked in B2B SaaS, supported technical customers, and know your way around APIs.
- You don’t need a coding background, just a technical mindset, great communication skills, and the drive to learn the rest.
- A fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed.
- You’ve previously worked at a startup or a scaleup.
- You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way.
- You should have top-notch English skills, both written and spoken.
- CRM is your friend you visit often. Your new friend might be familiar too - Vitally.
- Being organized is your natural strength, and being organized helps you stay focused.
- You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian.
- While we don’t expect you to be experienced in influencer marketing, any previous marketing experience or knowledge about influencer marketing specifically will surely help and make your life at Modash easier.
- Get-it-done attitude.
- You aspire to be great.
- Interest in the creator economy.
Benefits:
- Flexible working hours.
- Unlimited paid vacation time.
- Fully remote working.
- Personal development.
- Ownership.
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