Technical Implementation Specialist
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Job Description
Technical Implementation Specialist managing end-to-end software implementations for housing finance clients. Leading projects, collaborating with cross-functional teams, and ensuring successful adoption of solutions.
Responsibilities:
- Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space.
- Own implementation planning, discovery, and project execution. You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations.
- Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases including data migration, integrations, APIs, configuration, testing, and go-live activities.
- Drive technical implementation solutioning. You will participate in technical discussions related to APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps while helping clients understand capabilities, limitations, and solution options.
- Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements that support scalability, knowledge transfer, operational consistency, and long-term client success.
Requirements:
- The implementation experience: You have experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment.
- The technical skills: You are comfortable working through technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
- The project planning and analytical mindset: You have experience managing implementation plans, schedules, milestones, and deliverables while proactively identifying risks, dependencies, and gaps.
- The interpersonal and communication skills: You are a proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders.
- The flexibility and ownership: You thrive in a dynamic, client-facing environment where priorities shift and no two implementations are identical.
Benefits:
- Purpose-driven impact. Your work will directly support Housing Finance Agency (HFA) clients by leading successful software implementations that power critical housing finance and loan servicing operations across the United States.
- Shape and build a growing function. As the first hire within a new Professional Services and implementation function, you will help define how implementations are delivered moving forward.
- Career growth and organizational visibility. You will work directly with leadership and cross-functional teams across the organization while building deep expertise in mortgage lending, loan servicing, and housing finance systems.
- Support client onboarding, training, and adoption while building trusted relationships across internal and external stakeholders.
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