Technical Customer Success Manager – Workload Automation ANOW!
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Job Description
Technical Customer Success Manager overseeing enterprise accounts, ensuring success with ANOW! Suite in workload automation initiatives. Building long-term client relationships and driving continuous business value.
Responsibilities:
- Primary technical and strategic point of contact for a defined portfolio of enterprise customers.
- Build long-term, trusted relationships with customer stakeholders.
- Successfully implement, drive adoption of, and continuously optimize ANOW! Automate and ANOW! Observe solutions.
- Conduct regular service reviews, health checks, and strategic alignment meetings with customers.
- Analyze customer environments to identify optimization opportunities, performance improvements, and risks.
- Identify cross-sell and up-sell opportunities.
- Translate customer feedback into concrete requirements for Product Management and Engineering.
- Collaborate with Support, R&D, Product Management, and Sales to ensure high customer satisfaction.
- Support the implementation of best practices in workload automation, observability, DevOps, and cloud technologies.
Requirements:
- Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Several years of experience in customer support, customer success management, or a similar role in the enterprise software environment.
- Basic knowledge of cloud platforms such as AWS, Azure, or GCP, and container technologies such as Docker, Kubernetes, EKS, GKS or AKS.
- Solid understanding of IT architectures, particularly networks, servers, databases, and cloud computing.
- Strong knowledge of IT security technologies as well as common security standards and best practices.
- Ideally, technical expertise in Automic, Control-M, or Airflow, including architecture, agents, APIs, and integrations.
- Experience with observability platforms such as Grafana, Dynatrace, Datadog, or comparable tools is an advantage.
- Excellent written and verbal communication skills, strong presentation skills, and business-fluent German and English.
- Strong analytical skills and a structured, solution-oriented mindset.
- Team player with strong interpersonal skills, comfortable working cross-functionally.
Benefits:
- Permanent employment contract and 30 days of vacation
- Flexible working hours, option for remote work, and modern work equipment
- Company pension plan with employer subsidy
- Employer-funded accident and occupational disability insurance
- Subsidy for a job ticket (commuter transit pass)
- Subsidized bike leasing
- Continuous training and development opportunities
- Exclusive employee offers with special conditions on products and services from renowned manufacturers and brands
- A pleasant, relaxed working atmosphere and an informal, first-name culture
- Corporate health management (yoga and back-fitness classes, psychological and specialist medical services via doQtor)
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